Tourism is one of the largest industries in the world, with its history spanning thousands of years. The industry is at its peak now, with many people more interested in travelling than before. So if you want to make your name in the tourism industry, then this absolutely the best chance to do so.
However, the tourism industry is also very competitive, with different agencies sprouting up like mushrooms. Thus, if you do plan to enter the industry, you need to come forth with a lot of planning – and passion! Here is a list of what I, as a traveler, think is important for any tourist agency.
Give information – properly
In my travel experience, I have come across many travel agencies that seemed to think of tourists as stupid. They kept sending me bogus information on tourist sites and rates, trying to exaggerate their services as the best in the country. Here is the thing – there is internet; and we do use the web to look up on stuff before we decide to travel to a particular location. The internet also gives us access to a wide range of travel reviews, written by fellow travellers, depicting real life experience. So if you are giving us over-exaggerated, William-Wordsworth – descriptions of a particular site – we know you are lying. Instead, focus on giving the real information, and we will be impressed. What we want to know about is your service, so tell us why you are the best service for us.
It’s nice to get presents
All travellers are human, and as humans we love presents. Also considering the fact that most of us travel with a limited budget, and hence do not have a lot of money for souvenirs, we are eager to come across small collectibles that we can take home. For an example, during one of my visits to Thailand, the tour agency I used not only gave a great service, but also gifted me with a small promotional bottle opener.
This promotional bottle opener makes a great gift or very beautifully crafted map of Thailand embedded into it, along with the name of the agency. This gesture of hospitality motivated me to recommend the place to my friends as well.
Be open for feedback
If your business runs on pleasing tourists, then that also includes listening to them. In one of my visits to Morocco, I had the misfortune to spend three hours with a guide who did not accede to anything I was saying. When what I wanted to see was the architecture, this guy forcefully took me to the shopping area. Worse still, when a complaint was lodged at the agency, they did not respond satisfactorily. This is a massive black mark on any tour agent. Do not forget that there are many websites to share positive and negative experiences during travels, so make sure that you get mentioned only with positive remarks.